![]() ![]() The chat box has no chat function, it just opens a ticket. I am withholding one star because their website has only one means of contacting support - submit a request/open a ticket. ![]() ![]() Given that they did attempt to respond to my requests and responded quickly to my review, I have raised the rating to four stars. Two previous emails were, for reasons unknown, never delivered. Update: In response to my review I received an email that allowed me to claim my membership. They did not.Ī bargains hunters gem but slightly flawed I would have preferred IMO that that would have done the honorable thing in this situation, of taking the time to understand the customer concern, acknowledge the situation isn’t right, and take prompt corrective action to resolve. I contested the credit card charge this morning. I would recommend no ever purchase from Mashable/Stack Social. Anyway, after several back and forth, emails they didn’t seem to care to stand by their customer but instead said it was a technical issue. Keep in mind your invoice will say “Feel free to contact our friendly Customer Support Team.” Except I did NOT find them friendly or helpful, but immediately dismissive. I noticed StackSocial within about an hour of my purchase. I bought a product that quickly realized, in my opinion, was a terrible product, SalesKingPin Copywriting Tool, but the primary reason I bought it, was to rewrite copy in “a click.” My opinion is this functionality plainly doesn’t exist in the platform. My opinion is they do not vet their products and then when you alert them to the issue they attempt to say it is a technically issue for the manufacturer to handle. Ooof, I would NEVER buy anything from here again. ![]()
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